4.3.1 Support for Multiple Virtual Network Adapters The earlier version of SoftEther 1.0 (older version) only allowed the user to create one Virtual Network Adapter on the system. In SoftEther VPN Client, however, multiple Virtual Network Adapters can be created on the system, unique TCP/IP protocol settings can be configured for each Virtual Network Adapter, and these Virtual Network Adapters can then connect to the VPN simultaneously as individual network devices. Support for Multiple Virtual Network Adapters.
Creating a Virtual Network Adapter When the VPN client is first installed, there will be no Virtual Network Adapters registered. The user can freely create as many Virtual Network Adapters as needed. Each new Virtual Network Adapter must be given a name. A name consists of up to 31 alphanumeric characters. However, names are limited to four characters under Windows 98 Second Edition and Windows Millennium Edition. When multiple Virtual Network Adapters are created, the Virtual Network Adapter names must all be different. Only users with administrator privileges on the computer can change Virtual Network Adapter settings.
Only users who can connect to and control the VPN client service on the computer can create or delete Virtual Network Adapters. To create a new Virtual Network Adapter, click Create Virtual Network Adapter under Virtual Adapter menu in the VPN Client Manager. New Virtual Network Adapter Creation Dialog. Normal Virtual Network Adapter Settings A newly created Virtual Network Adapter will be recognized as a Windows device.
It will be displayed as a new network connection icon in Network Connections in the Windows Control Panel. If, for example, the name of the newly created Virtual Network Adapter was 'ABC', that Virtual Network Adapter device name will be registered and displayed as 'VPN Client Adapter - ABC' in the Device Manager. Also, the name of the icon registered in the Control Panel's Network Connection window will be 'ABC - VPN client'. The user can change this name at any time.
Virtual Network Adapter Display in Network Connections. The TCP/IP protocol and other settings for the Virtual Network Adapter can be set in the same way a normal network adapter is set by right clicking the VPN client Virtual Network Adapter's icon in the Control Panel's Network Connections folder and selecting Properties. When a new Virtual Network Adapter was created, the user can set the protocol and clear any unneeded service bindings in the same manner as the user would for a physical network adapter. For details on the settings, please ask the administrator for the VPN server you want to connect to.
Virtual Network Adapter Network Properties. Changing Advanced Settings The following Virtual Network Adapter settings can be changed in the properties for a VPN client Virtual Network Adapter registered in the Windows Device Manager. Note that the VPN connection will be temporarily closed if these settings have been changed while the Virtual Network Adapter is being used for VPN communication. Item Description Default Indicate Speed (Mbps) Specifies the datalink speed in Mbps that the Virtual Network Adapter reports to the operating system.
Windows recognizes that the maximum communication rate supported by the Virtual Network Adapter is the value set here. The actual communication rate is not influenced by the value set here. Although normally no problems will occur if this setting is left at 100 Mbps, if the physical connection used for VPN communication have a maximum rate of only 10 Mbps, this value may be set to 10 Mbps. 100 (Mbps) MAC Address Specifies the value of the MAC address held by the Virtual Network Adapter. This item can be set to any value that can be used as a MAC address. When specifying a MAC address, specify a consecutive sequence of hexadecimal digits.
(No hyphens or colons are required.) A 4-byte value that consists of '00:AC' (fixed) followed by a random number is used as the initial MAC address. Enabling and Disabling a Virtual Network Adapter A Virtual Network Adapter registered in the system can be enabled or disabled at any time. When a new Virtual Network Adapter is created, it will be in the enabled state. When a Virtual Network Adapter is disabled, Windows handles it as though it has been disconnected from the system. The Virtual Network Adapter enable/disable operations are performed from either the VPN Client Manager or the Windows Device Manager or Network Connections window. Disabling a Virtual Network Adapter. Messages Indicating that a Network Cable is Unplugged Under Windows 2000 and later, when a new Virtual Network Adapter is created, an icon is displayed in the task tray at the lower right of the task bar and 'A network cable is unplugged.'
Message is displayed. This is normal operation. When a VPN client uses a Virtual Network Adapter which is not connected to a VPN, the adapter operates in exactly the same state as when the network cable between a physical network adapter and the switching hub is disconnected. Therefore when a Virtual Network Adapter is used and a VPN is not connected, Windows handles that Virtual Network Adapter as a network adapter to which no network cable is attached. When a VPN connection is established using Virtual Network Adapter, the operation will start in the same fashion just as when a network adapter is connected to a switching hub by a network cable. 4.3.3 Managing the Version of the Virtual Network Adapter Device Driver The version of the device driver of the Virtual Network Adapter created by the user is displayed in VPN Client Manager.
This is the version of the device driver program file at the time the user registered the Virtual Network Adapter to Windows. The version of the device driver of the Virtual Network Adapter is the same as the version of the VPN Client software used to create the Virtual Network Adapter.
Even if a later version of the VPN Client software is installed thereafter, the version of the device driver of the previously created Virtual Network Adapter is not updated. To update the version of the device driver of the Virtual Network Adapter to the same version of the VPN Client software, use VPN Client Manager to select the Virtual Network Adapter to be updated and click Reinstall Driver on the Virtual Adapter menu. 4.3.4 Bridge Connection Between a Virtual Network Adapter and Physical Network Adapter In SoftEther 1.0 (older version), it was possible to connect a virtual network to a physical network using the Windows function to create a bridge connection between the Virtual Network Adapter and physical network adapter. In SoftEther VPN, the user can create a local bridge connection between a Virtual Hub and an existing physical LAN with the functions provided in VPN Server and VPN Bridge. (For details, please refer to.)Because the performance of the local bridge connection function of VPN Server / VPN Bridge is the same as or better than that when using VPN Client together with the bridge connection function of Windows XP or later, normally, there is no need to use the bridge connection function on the client side.
Under special circumstances or when the user wants to create a bridge connection between the Virtual Network Adapter and physical network adapter on the VPN Client side, a bridge connection can be created in the same way as the Virtual Network Adapter of SoftEther 1.0 (older version). In these cases, connect the Virtual Network Adapter and the physical network adapter using the same method for creating a bridge connection between two network adapters using the functions of Windows XP/Server 2003/Vista/7/8/Server 2008/Server 2012. Using the Windows Function to Create a Bridge Connection Between a Virtual Network Adapter and Physical Network Adapter.
A few common reasons for Hotspot Shield connectivity issues are:. You're not signed in to an Admin account on your Windows computer. Another VPN/Proxy service is running when you try to connect Hotspot Shield. A strictly configured firewall is preventing VPN connectivity. You're in a country where the government blocks connections, such as China, UAE, Saudi Arabia, Qatar, Oman, Pakistan, and Iran. Troubleshooting Connection Issues Below are a few procedures you can try to troubleshoot connectivity issues on your Windows computer. Procedure #1: Check LAN Settings.
Disconnect Hotspot Shield. Open Internet Options menu (In your Control Panel go to 'Network and Internet'). Go to Connections tab and click LAN settings. Check 'Automatically detect settings' and uncheck everything else. Click OK OK. Launch and connect Hotspot Shield.
Open Control Panel and look for 'Network and Internet': Open 'Internet Options' Menu: Go to 'Connections' tab and click on 'LAN settings': Check 'Automatically detect settings' and uncheck everything else. Whenever you have trouble connecting Hotspot Shield on a Windows computer, please check LAN Settings as they can reset when you connect or change Virtual Locations. If that is the case, please contact us as detailed at the end of this article. Procedure #2: Remove Configuration Files. Disconnect Hotspot Shield. Go to the Hotspot Shield config folder.
Default location: C: Program Files (x86) Hotspot Shield config. Locate and delete the following files:. sd-info-direct.cfg. sd-info-failed.cfg. sd-info-saved.cfg. Launch and connect Hotspot Shield.
Procedure #3: Change DNS. Disconnect Hotspot Shield. Go to Network Adapter Settings ( Control Panel Network and Sharing Center Change adapter settings Double-click your active adapter Properties). Find and double-click Internet Protocol Version 4 in the connection items list. Select 'Use the following DNS server addresses' and enter the following addresses:. Preferred DNS server: 8.8.8.8. Alternate DNS server: 8.8.4.4.
Click OK OK. Launch and connect Hotspot Shield.
Need more help? If none of the procedures above helped, please contact us using the Email Support feature in the app. In the app, click Menu Email Support. Enter details of the issue at the top of the generated email.
Click Send. If you cannot send an email via the Email Support feature, please copy the contents of the generated email into your request via or direct email to support@hsselite.com.