LastActivityView is a small, portable and freeware application designed to instantly collect system information and create a log that is easy to understand and records many of the actions performed by the user on the computer. As a technician, your job is hard enough from diagnosing and solving complex computer issues to virus and spyware removal, and being accused of creating complications with a client’s computer is something you really don’t want to hear on a Monday before having your morning coffee. You can make your job a little easier by using LastActivityView to quickly generate a report showing the last actions that the user did and that the client was the one who downloaded the virus and not you. With the Windows 8 user base increasing steadily, and the majority of the focus on computing devices switching to mobility, we’re going to see an increase in the need for backup and imaging solutions focused on mobile devices.
As Techs, we need to fill that gap between desktop backup systems and mobile device backups. There are a few Windows 8 backup and imaging tools for techs as far as backing up Windows 8 devices. A few new tools have recently become available – RecImg Manager and SlimImage. These utilities support Windows 8 on desktop and tablet, with touchscreen support, and are packed with features every Tech will appreciate. For those who have to deal with a large mailing list or who manage contracts with large mailing lists, having an easy way to manage and update emails is not only a great thing but it can also save time. If you are working with customers who regularly use email clients like Outlook (or if your company does), it will be nice to familiarize yourself with NK2Edit.
The tool is designed to allow users to efficiently edit and update the AutoComplete list. The AutoComplete is seen when you are typing the email address of a person in the “To” section of your email client.
It will automatically help you complete the email address by giving you known names from the.NK2 file. Disk2VHD is a free application that will make a copy of a hard disk from within the OS using Windows’ Volume Snapshot capability. This copy can then be mounted in Windows as a ‘disk’ or run as a Virtual Machine. Some of the reasons why you would want to do this is to make a backup of the OS, test a repair in the virtual machine copy before you do so in the live environment or move an existing OS installation into a new or different one. For example, backing up a clients install of Windows Vista, doing a clean install of Windows 7 and then allow the client to run their old Windows Vista install in a Virtual Machine. Dropbox Portable AHK is a portable version of Dropbox made possible with a small application written in the scripting language AutoHotKey. While this is not a repair tool, there are a huge amount of technicians who make use of Dropbox to access files while onsite.
This application allows you to run Dropbox from a USB drive and sync files that are contained on your Dropbox account. Other than the obvious benefit of being able to access your Dropbox files on your USB key, it doesn’t leave any files on your clients computers and can be run when you don’t have administrator permissions. As PC repair techs, we’re often called upon to troubleshoot issues such as Wi-Fi network issues, such as low signal, no connectivity, and so on. There are many many apps related to network testing, exploration, security analysis, and basic troubleshooting. Many of these are included in the Linux distro BackTrack, a favorite among those who work in penetration testing and network security infrastructure. However, in this article, I’d like to highlight two Wi-Fi testing and mapping apps for techs, both of which are freeware.
They are invaluable for wireless network mapping, and should be included in every tech’s toolkit. Depending on what you use in the field, laptop, netbook, tablet, or smart phone, and depending on the area you’re analyzing, one or the other might be more useful. Both support 802.11a/b/g/n, as well.
LastActivityView is a small, portable and freeware application designed to instantly collect system information and create a log that is easy to understand and records many of the actions performed by the user on the computer. As a technician, your job is hard enough from diagnosing and solving complex computer issues to virus and spyware removal, and being accused of creating complications with a client’s computer is something you really don’t want to hear on a Monday before having your morning coffee. You can make your job a little easier by using LastActivityView to quickly generate a report showing the last actions that the user did and that the client was the one who downloaded the virus and not you. With the Windows 8 user base increasing steadily, and the majority of the focus on computing devices switching to mobility, we’re going to see an increase in the need for backup and imaging solutions focused on mobile devices. As Techs, we need to fill that gap between desktop backup systems and mobile device backups.
There are a few Windows 8 backup and imaging tools for techs as far as backing up Windows 8 devices. A few new tools have recently become available – RecImg Manager and SlimImage.
These utilities support Windows 8 on desktop and tablet, with touchscreen support, and are packed with features every Tech will appreciate. For those who have to deal with a large mailing list or who manage contracts with large mailing lists, having an easy way to manage and update emails is not only a great thing but it can also save time. If you are working with customers who regularly use email clients like Outlook (or if your company does), it will be nice to familiarize yourself with NK2Edit. The tool is designed to allow users to efficiently edit and update the AutoComplete list. The AutoComplete is seen when you are typing the email address of a person in the “To” section of your email client.
It will automatically help you complete the email address by giving you known names from the.NK2 file. Disk2VHD is a free application that will make a copy of a hard disk from within the OS using Windows’ Volume Snapshot capability. This copy can then be mounted in Windows as a ‘disk’ or run as a Virtual Machine. Some of the reasons why you would want to do this is to make a backup of the OS, test a repair in the virtual machine copy before you do so in the live environment or move an existing OS installation into a new or different one. For example, backing up a clients install of Windows Vista, doing a clean install of Windows 7 and then allow the client to run their old Windows Vista install in a Virtual Machine. Dropbox Portable AHK is a portable version of Dropbox made possible with a small application written in the scripting language AutoHotKey. While this is not a repair tool, there are a huge amount of technicians who make use of Dropbox to access files while onsite.
This application allows you to run Dropbox from a USB drive and sync files that are contained on your Dropbox account. Other than the obvious benefit of being able to access your Dropbox files on your USB key, it doesn’t leave any files on your clients computers and can be run when you don’t have administrator permissions.
As PC repair techs, we’re often called upon to troubleshoot issues such as Wi-Fi network issues, such as low signal, no connectivity, and so on. There are many many apps related to network testing, exploration, security analysis, and basic troubleshooting. Many of these are included in the Linux distro BackTrack, a favorite among those who work in penetration testing and network security infrastructure. However, in this article, I’d like to highlight two Wi-Fi testing and mapping apps for techs, both of which are freeware.
They are invaluable for wireless network mapping, and should be included in every tech’s toolkit. Depending on what you use in the field, laptop, netbook, tablet, or smart phone, and depending on the area you’re analyzing, one or the other might be more useful. Both support 802.11a/b/g/n, as well.